> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ajuda.ebrain.clinic/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Como Acessar o Suporte Ebrain

Usando o chat de suporte, você pode se comunicar nos dois sentidos, tornando o atendimento mais rápido e conveniente.

Passo 1 - Basta clicar no ícone de '**Ajuda**' no sistema.

[![](https://storage.crisp.chat/users/helpdesk/website/9329de4d51abe800/bc994be4-6c07-4bdf-af12-0915b7_1oqf60p.png)](https://downloads.intercomcdn.com/i/o/829872479/085b5827e277f973b59a04ad/Design+sem+nome+%283%29.png?expires=1738242000&signature=a6c96e7a5ddf59d1d1fff229bd00861b07a2465bf8c7f8ac2f68f348047feae4&req=fCIuHs58mYZWFb4f3HP0gH09DZmyZ%2FBWS4kQYJDjpIQWboNLToApcMYokun%2F%0AcrgFuqshh6j4KY3miQ%3D%3D%0A)

Passo 2 - Note que automaticamente surgirá uma caixa na lateral direita da tela:

[![](https://storage.crisp.chat/users/helpdesk/website/a71fc67b2c98a800/726367fa-17e8-4ea6-a26b-8c5850_1veogjj.png)](https://downloads.intercomcdn.com/i/o/829877705/e8f828d0e3c5444d9204d35b/Design+sem+nome+%284%29.png?expires=1738242000&signature=287a82af89d2be401e4af21294c4bb1c772ac7ff7e87a2f91e4edb3433d7ae42&req=fCIuHs55moFaFb4f3HP0gDQ7Ow9qG5mHEZTJ6I8EyALt%2BZdOrKmajDHmV6Bc%0AvWIFgRuBxg%2FL1gkT6Q%3D%3D%0A)

Passo 3 - Para facilitar, deixamos algumas **dúvidas frequentes** em tópicos disponíveis para **pesquisa direta**, basta rolar a barra de rolagem e **pesquisar o que deseja**:

[![](https://storage.crisp.chat/users/helpdesk/website/9144e5007341e800/4645eebe-c51b-48f0-b266-403d98_bkxpzg.png)](https://downloads.intercomcdn.com/i/o/829883480/3739f4d3a24d90545edc8406/Design+sem+nome+%285%29.png?expires=1738242000&signature=bf3e744eb55bdffcf173509c8672ddfae9edd37178e5b5490b3ce393a98e5158&req=fCIuHsF9mYlfFb4f3HP0gLs6MHnmtIU%2BzT5yIrj%2FrpxbxKQJAl8oqB3cXICo%0Az%2BfCQ7sGk8WdYqEs3g%3D%3D%0A)

Passo 4 - Caso não tenha encontrado sua dúvida nos links diretos, ainda haverá **dois campos** nos quais você pode clicar para nos **enviar sua mensagem**. Use o de sua preferência.

[![](https://storage.crisp.chat/users/helpdesk/website/cc7a1623ef852800/4daceb9d-5403-4fb2-856c-8b9a9e_obw72z.png)](https://downloads.intercomcdn.com/i/o/829887023/6ab5f2ebc05ee64372ea2f77/Design+sem+nome+%286%29.png?expires=1738242000&signature=efdcaac10095c19a0a280f0956908c5ff0aead2fe07573764d158ae461ff24a6&req=fCIuHsF5nYNcFb4f3HP0gGueHxPbwvGjkrA%2BFupHls8nnlM5tOe3PBQn87e7%0AxY2qpLF9rqfgGVlldQ%3D%3D%0A)

Passo 5 - Agora é só **digitar** e nos **encaminhar** o que precisa; responderemos o mais breve possível, geralmente em alguns minutos.

[![](https://storage.crisp.chat/users/helpdesk/website/531662dcbb76f800/4e608ccd-1ff7-4bb6-a815-f78fc9_76rk5o.png)](https://downloads.intercomcdn.com/i/o/829893138/4e7e1134a3f325ec884ae1cb/Design+sem+nome+%287%29.png?expires=1738242000&signature=4cc00705a7baeceb53daccba6e79237cdfa67ce6a677b694230f5c3b4244e191&req=fCIuHsB9nIJXFb4f3HP0gM9Xir5eaW%2F%2FSwIJbOa%2BXkKgxTvGbNev86GwlPYe%0A%2BWRHrZZzD3rUXMIr1Q%3D%3D%0A)

Passo 6 - E pronto, em **poucos minutos** sua dúvida já está sanada.

[![](https://storage.crisp.chat/users/helpdesk/website/d8e51586ed75f00/fce673a3-ccf7-4dd2-a7a9-fc53ca_1z3gfx.png)](https://downloads.intercomcdn.com/i/o/829903305/b996c76f477b5a516ab96718/image.png?expires=1738242000&signature=679504eed20266090cf22ef2bbd3c56c755ad4354caffd842b1ff4eeeb550e13&req=fCIuH8l9noFaFb4f3HP0gDfT7IbDFVCln3rpydvekV8bxksDOKY%2FLlln5zKs%0AuSOLKDclaE4ZqA2Fhw%3D%3D%0A)

Com essa **ferramenta**, sua comunicação fica muito mais fácil!